Exchange Server user mailbox gets saved on local machine in the OST file. At both the ends, the data is continuously synchronized, i.e. any changes done at client or server end will be updated when there is frequent connection between both of them.
Any kind of breakage between both of them might lead to synchronization failure that generally affects the mailflow. If the emails are not properly synced between the client and the server, a user can get to know about through following procedure:
Open the OST file, right click on the mail folder that has to be checked for synchronization and click on “Properties”.
Click on the “Synchronization” tab and under it you will find “Statistics for this folder” option. Check out the fields and their values.
- Last Synchronized on: Date
- Server folder contains: No. of Items
- Offline folder contains: No. of Items
If the number of items on server and offline folder does not match, it means that emails are not synced properly. This is the manual method of testing if everything is updated on client or server end. However, there are times when a user is informed about the application about the abnormality in functioning. This is done through error messages like: “Synchronization Error 8004011D-526-80040115-0”.
How to Work on OST Synchronization Errors?
Synchronization errors can also happen if something is wrong with the mailbox on server. For example: Deletion, Location Change, Database Change etc. In such situation, the OST file is in orphaned state and it could be one of the probable reason for sync failure.
Run OST Integrity Checker: This is free tool available till Outlook 2007. To run this, live Exchange environment and Outlook OST should be available. It will check out for synchronization issuesand if found any, will fix it.
Create New Outlook Profile: Possibility is that the OST file is inconsistent or damaged. Therefore, to deal with the problem, the mailbox on server can be again configured with the Outlook profile. If you are doing this on same machine, then make sure that you remove the existing profile and change the location of OST file.
These fixes can give a solution to fix the error 8004011D-526-80040115-0 but if they do not work and data inside OST file is crucial, then you can take help of some external tools. These solutions for recovering OST file to PST allows restoring the mailbox contents into Outlook, ensuring that data remain absolutely intact.
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